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Do I have to register to place an order?


The registration process is not required to place orders.


What forms of payment do you accept?


We accept all debit/credit or prepaid cards with the American Express, Visa, MasterCard or Discover.  You may also pay directly on our website using PAYPAL or our Store credits.


How do you ship the items?


  • Packages are delivered using UPS and USPS services.

  • USPS: Puerto Rico, Canada, and PO BOX

  • USPS ground: Standard deliver the United States only. Duration of 3-8 business days

Keep in mind that you will receive your order in the number of business days of the shipping service you selected with your order, starting the count from the date that your package is shipped out, which is usually an additional business day after your order is placed.

We do our best and strive to ship all packages within the next business day after an order is placed; however, if there is a problem with the payment processing or availability of your order we will contact you immediately to let you know. Once your payment is authorized and verified, or any changes needed made to the order it may still take an estimate of a business day to process your order.


How do I make changes in my order?


To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is entered correctly, it contains the correct abbreviations and includes apartment, suite, unit, building, floor, or any other information that is contained in your postal address. Should there be any issues verifying your address, our customer service department will contact you to try and resolve these issues and your order will be on hold which may delay the shipment.

If you realize that you entered your shipping address incorrectly, please contact us as before 5:00 pm the day the order was placed, unless you place the order on the weekend. If your order was placed on the weekend, please call us first time Monday morning. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

If according to your tracking number the package appeared as delivered and you have not received it.

Please make sure you have your tracking number and contact USPS at 1-(800) 275-8777‎ If you do not have your tracking number, you may find it by login our website with your email and password and reviewing the order information.


Out of stock items


If your order has multiple items and one of them happens to be sold out. We will send you an email with details of the non-available product. As soon as you get the notification, you have two options: Replace the product for another one, in case it is not the same price you have to pay for the difference. Or you can choose to send the order without the out of stock item. 

Why was my order canceled?

If we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterward, create a new order using the correct billing address.


I just received my order. Something did not fit, can I return it?


You can request the exchanges, only within 3 days after receipt of the goods.

If you want to exchange any product for other reasons, unlike manufacturing defects, the customer must pay the shipping and handling costs.


IMPORTANT: Contact the customer service department (813) 328-9063, so we can provide you with an authorization code when the package arrives at the warehouse.

All returns go through an inspection in the quality control department.


Where they determine if the product can not be accepted.


Keep that in mind:

The products must be returned with the original labels and the packing slip

The products can not be washed

No odors or stains







In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at: 


Calzado Maria E     

7802 N Armenia Ave, Suite A

Tampa, FL 33604

Phone: (813) 574-9902

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